FAQs

Creating an account is easy, simply click the profile icon at the top right of the website, click to register and complete the required fields.

There are several ways you can find out when we occasionally host in-store experiences and offer exclusive promotions: 1) Follow Us on social media: Keep an eye on our Facebook or Instagram pages to stay in the loop; 2) Visit Our Website: Follow us online for the latest news.

We currently do not offer international shipping, and our website does not accept overseas credit cards. However, if you'd like to make a purchase for local delivery or in-store collection, our Personal Shopper can assist you with processing international payments. Please reach out to us at shop@palmlane.bm or call us at +1-441-294-3150 for further assistance.

Yes, we offer island-wide delivery

You will receive an email from Palm Lane confirming that your order is ready for pickup or delivery. The email will include any additional instructions to ensure a smooth collection or delivery process.

We offer same-day collection for orders placed by 1:00pm, Monday - Saturday. If you order after 1pm, your items will be available the next business day. Orders placed on a Sunday will be available for pickup the following Monday from 3pm-6pm. An email confirmation will be sent once an order has been placed and then when it is ready for collection, please wait for the confirmation email before coming to collect. Proof of purchase and Photo ID is required to collect any orders.

Palm Lane is located at 17 Reid Street, Hamilton, Pembroke Bermuda.

Online Palm Lane orders are available for pickup Monday – Saturday from 3pm to 6pm.

Orders for delivery purchased online will be delivered on the next delivery date following receipt of the confirmation email. Once your order has been packed and prepared to deliver, confirmation will be sent via email, letting you know that your order will be sent out for delivery on the next available delivery day.

We deliver island-wide to all Parishes within Bermuda on Mondays, Wednesdays & Fridays (except public holidays). Orders for delivery will be delivered on the next delivery date following receipt of the confirmation email. Once your order has been packed and prepared to deliver, confirmation will be sent via email, letting you know that your order will be sent out for delivery on the next available delivery day. If no one is available to accept deliveries, we will leave packages at the door or within reception areas.

Unfortunately, although our inventory is updated daily, our website is linked to our physical store and we cannot guarantee inventory, particularly on sale items or during sales.

We cannot accept payments with international cards on our website. However, you can still complete your purchase using an international card through our Personal Shopper service. If your card is local and you are still having issues please email your contact number to our Personal Shopper at shop@palmlane.bm , or call 441-294-3150, and we will assist you in processing your order over the phone. Please note that we do not offer international shipping.

If we haven’t yet sent you an email stating that your order is ready for pickup, you can cancel it. Contact our Personal Shopper at shop@palmlane.bm , or call 441-294-3150. If we have already processed it, you’ll need to ask for a refund instead.

Yes, you can purchase the item in-store even if you've placed an online order. However, your online order will not be automatically canceled; you'll need to cancel it separately by contacting our Personal Shopper at shop@palmlane.bm , or call 441-294-3150. Before you buy in store please wait to receive confirmation from the Personal Shopper that the order was cancelled.

If our information was incorrect or we accidentally gave the customer the wrong order, redelivering the correct order is free. However, if the customer purchased the incorrect order, the customer would be charged for delivery.

Items are typically in-store before going online, therefore it is possible that products can sell out before going online. In addition, some items are not able to go online for a variety of reasons beyond our control. Our website has thousands of items online and we are continually working to expand our online inventory.

You may pay with cash. After consulting with our personal shopper about your order, you may pay with cash once you have arrived at the store. Please visit the Palm Lane store during opening hours (3pm-6pm Monday to Saturday) and ask for the Personal Shopper. The customer may also organize delivery with the personal shopper; you would need to have the exact payment ready to give to the delivery driver in exchange for the order.

If you're having trouble logging into your account, try clicking the "Forgot Password?" link on the account page. Enter your email address, and you'll receive an email with instructions to reset your password. Please check your Junk folder if you haven't received the email. Also, ensure you use the same device to request the password reset and to access your account. For security reasons, our system only allows the device that requested the reset link to complete the process.

Uncollected orders will be donated to charity after 60 days.